| Frequently Asked Questions (FAQ) |
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1. How do I order an Option Product?
2. How do I return an item?
3. How much does shipping cost
and what are my payment options?
4. What are the Terms and Conditions
of Sale?
5. How do I contact Option for
eShop related issues? |
1. How do I order an Option Product? |
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You take the catalogue and choose your product. When the selected
item appears on the web page, scroll down and fill in the
desired quantity you wish to order. Then click "add to
basket". The Shopping Basket will then appear. You can
then decide to either placing your order and checking out
by clicking "Order now" or continuing shopping by
clicking on the “Continue” link.
Placing an item in your basket is not definitive until the
full placement of your order. In other terms, you can remove
items from your Shopping Basket simply by clicking on the
“edit” link and clicking "Remove" next
to the item you wish to remove. If you wish to remove all
the items in your Shopping Cart, you can do so by simply clicking
on the “Empty Basket” link.
Once you’ve finished shopping with us and wish to place
an order for the selected items in your Shopping Cart, you
need to check out by clicking on “Order now”.
You then need to fill in the registration form that appears
(see our Privacy & Security
Policy regarding the processing of your data) and follow
the various steps described forthwith. At the end you will
see your "purchase check out" where you will have
to choose your payment method.
Please note that the subtotal displayed in the Shopping Basket
only includes the cost of the items in Your Shopping Basket,
and thus does not include the additional costs of shipping
and taxes, where applicable. |
2. How do I return an item? |
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Please Review our Shipping &
Returns Policy, which applies to products purchased from
us through this website. Please note that you are entitled
to a statutory cooling-off period of seven business days to
return any item if it does not satisfy you. Details of this
statutory right and an explanation of how to exercise it are
provided to you in our Shipping
& Returns Policy.
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3. How much does shipping cost and what are
my payment options? |
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Regarding the shipping of ordered goods,
the charges for shipping and handling are in accordance with
DHL's standard charging policy. An estimate of these charges
will be provided in advance, in order to provide you with
an indication of how much you will have to pay in total.
If the article is in stock, we will send it to you by DHL
within 2 to 8 business days. Please provide us with a delivery
address where someone can accept and sign for the goods.
Once your order has been dispatched, you will receive a shipping
confirmation message by e-mail. This message will include
your personal DHL Airwaybill number. Whilst DHL endeavour
to deliver your goods as quickly as possible, the goods may
be held up by the local customs authorities when entering
the country. Please note that Option is not responsible for
any additional costs and fees whatsoever, incurred in importing
the goods into your country.
You can trace your shipment via the DHL web site www.dhl.be
where you can track your package by entering your Airwaybill
number. Your invoice will be sent separately.
Regarding your payment options, you can
pay using VISA and EuroCard/MasterCard credit cards. Your
credit card number and personal information is encrypted and
transferred using Secure Sockets Layer Version 3 (SSL3), which
is currently considered one of the safest ways to make payments
over the Internet.
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4. What are the Terms and Conditions of Use
and of Sale? |
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The Terms of Use are the basic rules that govern your use
of our Site. PLEASE NOTE THAT YOUR USE OF OUR SITE CONSTITUTES
YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THESE
TERMS OF USE. To read these terms, please click
here.
The Terms and Conditions of Sale are the basic rules that
govern the sale of products by Option NV to you. PLEASE READ
THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER,
AS PLACING AN ORDER CONSTITUTES YOUR UNCONDITIONAL AGREEMENT
TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS OF SALE.
To read these terms, please click
here.
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5. How do I contact Option for eShop related
queries? |
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Just click here to contact
us and tell us your concern, and we'll be in touch with you
shortly.
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